Terms of Service

01The Service

Flain is a customer lifecycle platform that lets users find leads, run outreach sequences, manage shared inboxes, track deals, schedule meetings, and operate post-sale support and retention workflows. Specific features are described at flain.ai and may be added, modified, or removed over time.

We provide the Service “as is” and may update functionality, design, or pricing.

02Eligibility

To use Flain, you must:

• Be at least 18 years old (or the age of majority in your jurisdiction)
• Have legal capacity to enter into a binding contract
• Not be barred from using the Service under U.S. or other applicable law
• Use the Service only for lawful business purposes

03Accounts and security

You are responsible for:

• Providing accurate information when creating an account
• Keeping your password and credentials confidential
• All activity that occurs under your account
• Notifying us immediately of any unauthorized access at security@flain.ai

We may suspend or terminate accounts that violate these Terms, threaten the security of the Service, or fail to make timely payment.

04Plans, billing, and payment

4.1 Subscriptions

Flain is offered on free and paid subscription plans described at flain.ai/pricing. Paid plans are billed in advance on a monthly or annual cycle.

4.2 Payment

You authorize us (and our payment processor, Stripe) to charge your payment method on a recurring basis. Failed payments may result in suspension after a grace period.

4.3 Renewals

Subscriptions automatically renew at the then-current price unless you cancel before the renewal date. You may cancel at any time in your account settings; cancellation takes effect at the end of the current billing cycle.

4.4 Refunds

Except where required by law, fees are non-refundable. We may, at our discretion, issue prorated refunds for unused service in cases of extended outage or material breach by us.

4.5 Taxes

Fees are exclusive of taxes. You are responsible for applicable sales, use, VAT, GST, and similar taxes, except for taxes on our net income.

4.6 Free trials and beta features

We may offer free trials, beta features, or early-access programs. These are provided as-is, may be modified or discontinued at any time, and may be subject to additional terms.

05Your content and data

5.1 Your ownership

You retain all rights to the content, data, and materials you upload, create, or import into Flain (“Your Content”). We do not claim ownership of Your Content.

5.2 License to operate the Service

You grant us a limited, worldwide, royalty-free, non-exclusive license to host, store, process, transmit, display, and create derivative works of Your Content only as necessary to:

• Provide and operate the Service
• Improve Service performance and reliability
• Provide support
• Enforce these Terms
• Comply with applicable law

We will not use Your Content to train generalized AI models, sell to third parties, or serve advertising to your customers.

5.3 Connected services data

When you authorize a third-party service (e.g., Gmail, LinkedIn, Stripe), we access and process data from that service only as needed to provide the features you configure. Specific disclosures for Google data appear in our Privacy Policy, Section 3.

5.4 Backups

We maintain backups for service continuity but do not guarantee recovery of deleted content. You are responsible for maintaining your own backups of critical data.

06Acceptable use

You agree not to:

• Use the Service to send spam, unsolicited commercial messages, or content that violates anti-spam laws (CAN-SPAM, CASL, GDPR Article 21, etc.)
• Send messages to recipients who have not consented or whose consent has expired
• Use the Service to harass, defame, or harm any person
• Upload content that is illegal, infringing, hateful, sexually explicit involving minors, or that violates third-party rights
• Reverse engineer, decompile, or attempt to extract source code, except where permitted by law
• Bypass usage limits, rate limits, or security measures
• Use the Service to build a competing product
• Resell, sublicense, or white-label the Service without our written agreement
• Use the Service for any purpose prohibited by applicable law or by the policies of third-party services you connect (e.g., Google API Services User Data Policy, Meta Platform Terms, LinkedIn API Terms)
• Use automated means to scrape data from the Service except via authorized APIs
• Misrepresent your identity or impersonate any person or entity

6.1 Outreach and email deliverability

If you use Flain for outreach (cold email, sequences, multi-channel campaigns), you are solely responsible for:

• Obtaining required consent from recipients
• Including required disclosures (sender identity, opt-out mechanism)
• Honoring opt-out and unsubscribe requests promptly
• Complying with CAN-SPAM, GDPR, CCPA, CASL, and other applicable laws
• Not sending content that violates Flain’s Acceptable Use Policy (if posted separately)

We may suspend accounts that generate excessive bounces, complaints, or that we believe in good faith are being used for spam or abuse.

07AI features

Flain includes AI-powered features (agents, drafting, summaries, classification). When you use these features:

• You retain ownership of the inputs and outputs
• We do not use your inputs or outputs to train generalized AI models
• Outputs may contain inaccuracies; you are responsible for reviewing AI-generated content before sending or acting on it
• Underlying AI providers (Anthropic, OpenAI, etc.) act as sub-processors and are contractually bound by data protection terms

You should not rely on AI outputs for legal, financial, medical, or other professional advice.

08Intellectual property

8.1 Our IP

Flain, including all software, designs, trademarks, logos, and content provided by us, is owned by Dorik or our licensors and is protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to use the Service per these Terms.

8.2 Feedback

If you provide suggestions, ideas, or feedback about Flain, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction.

8.3 Copyright complaints (DMCA)

If you believe content on Flain infringes your copyright, send a notice to dmca@flain.ai containing the information required by 17 U.S.C. § 512(c)(3).

09Third-party services

Flain integrates with third-party services (Google, Microsoft, LinkedIn, Stripe, Anthropic, etc.). Your use of those services is governed by their own terms. We are not responsible for third-party services, their availability, or their actions.

10Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms.

11Confidentiality

If you receive confidential information from us (including product roadmaps, beta feature details, or business information), you agree to keep it confidential and use it only as needed to use the Service.

12Term and termination

12.1 Term

These Terms apply for as long as you have a Flain account or use the Service.

12.2 Termination by you

You may cancel your account at any time in your account settings. Cancellation takes effect at the end of the current billing cycle.

12.3 Termination by us

We may suspend or terminate your account if:

• You materially breach these Terms
• Your use creates security, legal, or reputational risk
• We are required to do so by law
• We discontinue the Service (with at least 30 days’ notice)

12.4 Effect of termination

Upon termination:

• Your access to the Service ends
• We will delete or return Your Content within 30 days, subject to legal retention obligations
• Sections that by their nature should survive (IP, indemnification, disclaimers, limitation of liability, governing law, dispute resolution) will continue to apply

13Disclaimers

We do not warrant that the Service will be error-free, secure, or uninterrupted, that defects will be corrected, or that AI outputs will be accurate.

14Limitation of liability

Some jurisdictions do not allow these limitations, so they may not apply to you in full.

15Indemnification

You will defend, indemnify, and hold harmless Dorik, its affiliates, officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Service
• Your Content
• Your violation of these Terms
• Your violation of applicable law
• Your violation of third-party rights, including privacy and intellectual property rights of recipients of your messages

16Governing law and disputes

16.1 Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles.

16.2 Informal resolution

Before filing a formal claim, you agree to contact us at legal@flain.ai to attempt to resolve the dispute informally for at least 30 days.

16.3 Arbitration

If we cannot resolve a dispute informally, any dispute arising from these Terms or the Service will be resolved by binding arbitration administered by JAMS in San Francisco, California, under its Streamlined Arbitration Rules. The arbitrator’s decision will be final and enforceable in any court.

16.4 Exceptions

Either party may bring an individual action in small claims court or seek injunctive relief in court for intellectual property infringement.

16.5 EU/UK users

If you are a consumer in the EU or UK, you may also bring claims in the courts of your country of residence, and these Terms do not deprive you of mandatory consumer protections in your country.

17Changes to these Terms

We may modify these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

If you do not agree to the updated Terms, your sole remedy is to stop using the Service before the changes take effect.

18General

18.1 Entire agreement

These Terms, together with the Privacy Policy and any other agreements referenced here, are the entire agreement between you and Dorik regarding the Service.

18.2 Severability

If any provision is held unenforceable, the rest remain in effect.

18.3 No waiver

Our failure to enforce any provision is not a waiver.

18.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.

18.5 Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, government action, internet outages, etc.).

18.6 Notices

We may send notices to the email address on your account. You may send notices to us at legal@flain.ai.

18.7 Relationship

Nothing in these Terms creates an agency, partnership, joint venture, or employment relationship between you and Dorik.

18.8 Export controls

You agree not to export or re-export the Service in violation of U.S. export laws.

18.9 Government users

If you are a U.S. government end user, the Service is “commercial computer software” under FAR 12.212 and DFARS 227.7202.

19Contact us